Currently all nine offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentation in a secured drop box in front of the office selected using this appointment system or submit electronically to the designated worker. 

It is advisable to gather the required documentation – which is listed in more detail in this recording – and place in envelope in the drop box or submit electronically.  Again, a copy of the required documentation is preferred but if original information is dropped off, our staff will return the original documentation by mail or arrangements will be made for you to pick up the original documents up from a staff member.

The required documentation should be dropped off at the office you select, the day of your appointment, at least one hour before your scheduled appointment time. 

List of Documents Needed

Failure to submit all required documentation will delay your assistance. We require below documents:

  • Household members that are 18 years of age and older must have identification (Drivers Licenses/State Identification Card)

  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)

  • Most recent utility bill or verification from your landlord that heating expenses are included in your rent.  If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.

  • Proof of all household income from the previous month or proof of no income. Examples of income are:

  • Check stubs for the calendar month prior to your appointment date.  (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date.  If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
    - OR, Current SSI/Social Security Award letter
    - OR, Unemployment Check Stubs
    - OR, Food Stamp Award letter verifying no income
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income

Mobile App for Video Chat / Documents Upload
You can also download and install an Android mobile app by clicking below:
ITFrontDesk Mobile App

Instructions for joining video conference
At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from above Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.


Blue Grass Community Action Partnership empowers low-income individuals to become self-reliant through community service, assistance, education, and partnerships.

Locations of BGCAP's Assistance sites

  • Anderson County office is located at 160 Township Square, Lawrenceburg, KY 40342
  • Boyle County office is located at 225 West Walnut Street, Danville, KY 40422
  • Franklin County office is located at 111 Professional Court, Frankfort, KY 40601
  • Garrard County office is located at 107 S. Campbell Street, Lancaster, KY 40444
  • Jessamine County office is located at 302 Southview Drive, Nicholasville, KY 40356
  • Lincoln County office is located at 201 East Main Street, Stanford, KY 40484
  • Mercer County office is located at 1475 Louisville Road, Harrodsburg, KY 40330
  • Scott County office is located at 340 East Washington Street, Georgetown, KY 40342
  • Woodford County office is located at 200 Park Street, Versailles, KY 40383 

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 900-4012 and following the instructions.